I am beyond furious. LG stands for “Life’s Good”… but I can tell you right now, it is not good in our ‘hood right now thanks to them. After researching different sales/deals on refrigerators a little more than two months ago, we opted to purchase a LG side-by-side refrigerator (as seen above). No complaints with it… until this past Saturday, when we woke up to water damaging our hardwood floors that are now about a year old. Hooray.
I have contacted LG Customer Service a few times now and am told that they are working on finding a certified repair tech in our area, as apparently there is not one already listed. Originally, they told me I would be contacted in 48 to 72 hours (no later than this past Tuesday). Nothing. So I contact them again today. They tell me – surprise, surprise – that my case is still incomplete. Supposedly, I have to wait 3 to 5 days – I was informed incorrectly with the 48 to 72 hours. With that said, I had them confirm that I should hear something today or tomorrow (at the latest). Something tells me that it will be longer than that… and I am livid. LIVID. A new refrigerator (2 months old) should not ALREADY have issues.
Lesson Learned? I will NEVER buy an LG product again – and I strongly suggest YOU think twice before purchasing one too.